Welcome to CINEMIX STUDIO, your premier destination for exclusive OTT content. We strive to provide you with the best entertainment experience. This Cancellation and Refund Policy outlines the circumstances under which we offer cancellations and refunds for our services. By using our platform, you agree to the terms outlined below.
## Subscription Cancellations
### Monthly Subscriptions
- **Cancellation:** You can cancel your monthly subscription at any time. The cancellation will take effect at the end of your current billing cycle. You will continue to have access to CINEMIX STUDIO until the end of your billing period.
- **Refunds:** We do not offer refunds for partially used subscription periods.
### Annual Subscriptions
- **Cancellation:** Annual subscriptions can be canceled at any time. The cancellation will take effect at the end of your current annual billing cycle. You will continue to have access to CINEMIX STUDIO until the end of your billing period.
- **Refunds:** We do not offer refunds for partially used subscription periods.
## Free Trials
- **Cancellation:** If you are on a free trial and wish to cancel, you can do so at any time before the trial period ends. Once the trial period expires, your subscription will automatically convert to a paid subscription unless canceled.
- **Refunds:** No charges are made during the free trial period, hence no refunds are applicable.
## Individual Purchases
- **Cancellation:** For one-time purchases of content (e.g., movies or series), cancellations are not possible once the purchase is confirmed.
- **Refunds:** We do not offer refunds for individual purchases unless there is a technical issue that prevents you from accessing the purchased content.
Refund Policy
Eligibility
- Technical Issues: If you experience technical issues that prevent you from accessing our content, please contact our support team within 48 hours of the issue. We will work to resolve the issue or offer a refund if we are unable to fix the problem.
- Unauthorized Transactions:
If you notice any unauthorized transactions, please contact our support team immediately. After verification, we may process a refund.
Non-Eligibility
- Change of Mind: Refunds will not be issued for change of mind or if you are dissatisfied with the content provided, except where required by applicable law.
- Partial Usage:
Refunds are not available for partially used subscription periods or individual purchases.
How to Request a Refund
To request a refund, please contact our support team at [email protected] with the following information:
- Your full name and contact information.
- Details of the purchase or subscription.
- Reason for the refund request.
- Any relevant screenshots or documentation.
Our support team will review your request and respond within 5-7 business days.
Changes to this Policy
CINEMIX STUDIO reserves the right to modify this Cancellation and Refund Policy at any time. Changes will be effective immediately upon posting on our platform. We encourage you to review this policy periodically for any updates.
Contact Us
If you have any questions or concerns about this Cancellation and Refund Policy, please contact us at:
- Email: [email protected]
Thank you for choosing CINEMIX STUDIO. We appreciate your support and look forward to providing you with the best entertainment experience.
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